Shipping policy

Shipping Policy

Last Updated: September 11, 2026

Thank you for shopping with HNToysPK. We aim to process and deliver your orders safely and as quickly as possible throughout Pakistan.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

HNToysPK currently delivers orders to locations within Pakistan, subject to courier availability and service coverage.

Some remote or restricted areas may have limited delivery availability or longer delivery times.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is received and successfully verified.

For Cash on Delivery (COD) orders, we may contact you by phone or message to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer.

3. Delivery Time

After dispatch, estimated delivery times are generally:

  • Major cities: 2–5 business days.
  • Other cities and areas: 3–7 business days.
  • Remote areas: 5–10 business days or longer, depending on courier coverage.

These are estimates only and are not guaranteed delivery dates.

Delivery times may vary depending on the courier, destination, weather, public holidays, security conditions, and other circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location.
  • Order size or weight.
  • Courier service.
  • Promotional offers.
  • Free-shipping eligibility.

If free shipping is available for a particular order or promotion, the applicable conditions will be displayed on our website or at checkout.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

For COD orders:

  • You must provide a valid phone number and complete delivery address.
  • Our team or courier may contact you to confirm the order.
  • You must pay the required amount when the order is delivered.
  • You should inspect the package according to the courier's applicable delivery procedure before accepting it, where inspection is permitted.
  • Repeated refusal or abandonment of COD orders may result in COD restrictions on future orders.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

  • Full name.
  • Phone number.
  • House/building number.
  • Street/area.
  • City.
  • Postal code, where applicable.
  • Any useful delivery instructions.

HNToysPK is not responsible for delivery delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

7. Courier Delays

Once an order has been handed over to the courier, delivery is partly dependent on the courier's operations.

Delays can occur because of:

  • Weather.
  • Public holidays.
  • Traffic or transportation problems.
  • Security restrictions.
  • Natural disasters.
  • Incorrect addresses.
  • Customer unavailability.
  • High shipment volumes.
  • Other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status with the courier.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because:

  • Nobody is available to receive it.
  • The customer refuses the parcel.
  • The provided address is incorrect or incomplete.
  • The customer cannot be reached.
  • The customer requests cancellation after dispatch.

the courier may return the parcel to us.

Additional shipping charges may apply if the customer requests that a returned order be shipped again.

For repeated failed COD deliveries, we reserve the right to require prepaid payment or restrict COD availability for future orders.

9. Lost or Missing Packages

If your order does not arrive within a reasonable period after dispatch, please contact HNToysPK.

We may contact the courier to investigate the shipment.

If a parcel is officially confirmed as lost by the courier, we will work with the customer to provide an appropriate resolution, which may include replacement or refund, subject to the circumstances and applicable law.

10. Damaged Packages

Please check your package when it arrives.

If the package appears seriously damaged, you should, where possible, document the condition with photographs or video before opening it and contact HNToysPK promptly.

If the product inside is