Return & Refund Policy

Last Updated: September 11, 2026

Thank you for shopping at HNToysPK. We want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged product.
• You received a defective or non-working product.
• You received a product different from what you ordered.
• Your order is incomplete or an item is missing.
• The product has a manufacturing defect.

To be eligible for a return or replacement, you must contact us within 7 days of receiving your order.

The product must generally be returned in its original condition, with its original packaging, accessories, tags, manuals, and other items supplied with the product.

2. Products That Cannot Be Returned

Returns may not be accepted for:

• Products that have been used, damaged, altered, or mishandled after delivery.
• Products returned without their original packaging or accessories where these are necessary to verify the item.
• Products damaged due to misuse, negligence, or improper handling by the customer.
• Products where the issue is caused by normal wear and tear.
• Products specifically identified on the product page as non-returnable.

This does not affect your rights where the product is defective, damaged on arrival, incorrect, or otherwise not as described.

3. Change-of-Mind Returns

If you simply change your mind after receiving the product, HNToysPK may accept a return at our discretion, provided:

• You contact us within 7 days of delivery.
• The product is unused and in its original condition.
• All original packaging, accessories, tags, and other included items are intact.
• The product is suitable for resale.

For change-of-mind returns, the customer may be responsible for the return shipping charges and any applicable delivery charges.

Certain products may not qualify for change-of-mind returns.

4. Damaged or Incorrect Products

Please inspect your parcel when you receive it.

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and preferably within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• Your name and contact number.
• Clear photographs of the product.
• Photographs of the packaging and shipping label.
• A short description of the problem.
• A video showing the issue where appropriate.

After reviewing your request, we may offer a replacement, exchange, repair, store credit, or refund, depending on the circumstances and availability of the product.

5. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, defective, or incomplete product, HNToysPK will arrange or reimburse reasonable return shipping costs where applicable.

If the return is requested because of a change of mind or personal preference, the customer may be responsible for the return shipping cost.

Please do not send a product back before contacting us and receiving return instructions.

6. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your refund is approved, the applicable amount will be processed using the appropriate refund method.

For prepaid orders, refunds will generally be issued through the original payment method where possible.

For Cash on Delivery (COD) orders, we may require your bank account, mobile wallet, or other payment details in order to process the refund.

Depending on the payment provider or bank, it may take additional time for the refunded amount to appear in your account.

7. Refund Amount

Where a refund is approved because the product was damaged, defective, incorrect, or otherwise not as described, HNToysPK will refund the applicable amount paid for the affected product and, where appropriate, the relevant delivery charges.

For eligible change-of-mind returns, any applicable original or return shipping charges may be deducted from the refund.

8. Exchanges and Replacements

Where possible, we will replace an eligible product with the same product.

If the same product is unavailable, we may offer:

• A similar replacement product.
• Store credit.
• A refund.

The available option may depend on product availability and the circumstances of the return.

9. Order Cancellation

You may request cancellation of your order before it has been dispatched.

Once an order has been shipped or delivered to the courier, cancellation may no longer be possible and the order will be handled according to our return policy.

For COD orders, repeated refusal or cancellation after dispatch may result in restrictions on future COD orders.

10. Return Procedure

To request a return, please contact HNToysPK through our customer support/contact details provided on our website.

Please include:

Order Number:
Customer Name:
Phone Number:
Reason for Return:
Photos/Videos: Where applicable

Our customer support team will review your request and provide further instructions.

11. Inspection of Returned Products

All returned products may be inspected before a replacement or refund is approved.

If the returned product does not meet the applicable return conditions, we may reject the return or offer an alternative resolution where appropriate.

12. Delivery Delays and Lost Orders

Delivery times may vary depending on the courier service, destination, weather, public holidays, and other circumstances outside our control.

If your order appears to be delayed or lost, please contact us so that we can investigate the shipment with the relevant courier.

13. Consumer Rights

Nothing in this policy is intended to remove or limit any rights that you may have under applicable consumer-protection laws in Pakistan.

Where applicable law provides a consumer with rights or remedies that are greater than those described in this policy, those legal rights will continue to apply.

14. Policy Changes

HNToysPK reserves the right to update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have any questions about our Return & Refund Policy or wish to request a return or refund, please contact HNToysPK through the contact information provided on our website.

Store: HNToysPK
Website: hntoyspk.com

We are committed to resolving genuine product issues fairly and providing our customers with a reliable shopping experience.